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BusinessWeek Feature
FSR's Accelerate Success with the RRT 3.0 Off Premise Management System
Restaurant Revolution Technologies (RRT) was founded in 2008 to accomplish one thing, transform takeout. We are reinventing business as usual - our approach transcends today's "2.0" takeout and delivery models; we deliver a truly great brand experience to each and every off premise FSR and LSR guest, every time!The RRT 3.0 Off Premise Management System combines unique domestic brick and mortar and virtual Fortune 100 level call centers with an innovative enterprise level hosted software solution designed to increase revenues, reduce operational costs, streamline operations and improve overall customer service in online and phone-in order takeout and delivery operations in the FSR and LSR casual dining segments. Every customer on hold, every online order that is completed without the "personal touch" and every time a customer is not offered drinks and desserts with their take out order is a lost opportunity.
RRT's research suggests that 90% of FSR's and LSR's today are using outdated methods and processes that are incapable of satisfying guests and maximizing off premise sales! After more than two years of dedicated software engineering and call center process engineering, the RRT 3.0 Off Premise Management System creates an elegant and powerful new solution for FSR and LSR operators who understand that success in off premise operations lies in combining the great service of dine-in operations with the convenience, freedom of choice, and peace of mind of phone-in or online ordering.
650 FSR's Surveyed Score "Mediocre" or Worse in Key Off Premise Operations Metrics
Over 600 phone order transactions were examined by researchers at 60 of the top 100 FSR chains in the U.S., and 13 service categories were rated, including: "Hold Time," "Product Knowledge," "Overall Impression." The surprising results of this groundbreaking study identify the most common misconceptions held by management.
The "Full Service Restaurant Order By Phone Performance Study," from the University of Nevada Las Vegas, The Harrah Research Center, is 65 pages of must read statistics and inside-the-ropes analysis of the FSR Off-Premise marketplace.
INSIDE THE STUDY:
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Restaurant Revolution Technologies (RRT) is uniquely positioned to help FSR's turn around off premise operational challenges, into successful phone orders and higher revenue. Our innovative domestic, virtual and brick and mortar call centers, and hosted-solution processing technology helps FSR's from 20 to 2000 units streamline operations and improve customer service while maximizing per transaction revenue.
Register today to download the UNLV study details and learn how RRT helps FSR's and LSR's recapture lost Off Premise revenue and achieve unsurpassed service for your customers.